24/7/365 Emergency Dispatch

Flood Cleanup & Flood Damage Restoration

Flood water is a different problem from a burst pipe. It arrives from outside, it carries soil, fuel, fertiliser and sewage, and it is treated as Category 3 from the moment it crosses the threshold. That changes the entire scope: porous materials in the flood line come out rather than getting dried, and the building is disinfected before it is rebuilt.

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Common causes we see

  • Bayou, creek and drainage channel overtopping during sustained rain
  • Street and sheet flooding entering through doors, garages and weep holes
  • Storm surge and wind-driven rain during tropical systems
  • Failed or overwhelmed municipal storm drainage

Signs you need Flood Cleanup now

  • A visible tide line on drywall, cabinets or brick
  • Silt, grit or organic debris left across the floor
  • Insulation sagging out of a wet wall cavity
  • A sour, earthy odour distinct from a clean-water musty smell

Situations we handle every week

  • Water came in through the garage and the whole ground floor was under two inches
  • You are outside a flood zone, have no flood policy, and need to know what is salvageable
  • The water receded days ago and the walls are still holding it

What happens if it is left alone

  • Flood water bacteria multiply rapidly in warm standing conditions, making the space a genuine health hazard rather than a cosmetic problem
  • Wet insulation inside walls never dries on its own and holds contamination against the framing indefinitely
  • Silt left in wall cavities feeds mold long after the surfaces look clean
  • Untreated flood contamination is a documented reason for a failed sale inspection years later

How we handle flood cleanup

  1. 1Assess contamination and safetyThe water is classified, the flood line is marked, and gas and electrical hazards are cleared before entry. Crews work in PPE appropriate to Category 3.
  2. 2Remove water, silt and debrisPumps and extractors take the water; shovelled and vacuumed passes remove the silt layer that ordinary extraction leaves behind.
  3. 3Controlled flood cutDrywall and insulation are removed to a measured line above the highest wet reading — typically 12 to 24 inches above the flood line — so the cavity can be cleaned and dried.
  4. 4Disinfect the structureFraming, slab and remaining surfaces are cleaned and treated with hospital-grade disinfectant, then HEPA-vacuumed once dry.
  5. 5Dry and document for the claimOpen cavities are dried under monitored conditions with daily readings recorded for both flood and homeowners carriers.

What's included

  • Category 3 PPE and containment protocols
  • High-volume pumping and silt removal
  • Measured flood cuts with debris haul-away
  • Hospital-grade disinfection of framing and slab
  • Antimicrobial treatment and HEPA vacuuming
  • FEMA and flood-carrier ready photo documentation

How this differs from similar services

Flood Cleanup vs Storm Damage Restoration

Storm damage covers wind, roof and envelope failures as well. Flood cleanup addresses water that entered at ground level and the contamination it carried.

Flood Cleanup vs Sewage Cleanup

Both are Category 3. Sewage cleanup deals with waste backing up from inside the building; flood cleanup deals with contaminated water arriving from outside it.

Read before you decide

Flood Cleanup — frequently asked

Almost never. Rising surface water is excluded from standard homeowners policies and requires separate flood coverage. Where water entered through a wind-damaged roof or window, that portion is often a homeowners claim, which is exactly why cause documentation matters.